Our Fair Flowers Kingston Returns & Complaints Policy

Fresh Flowers Guarantee in Kingston

At Flowers Kingston, quality and customer satisfaction are at the heart of everything we do. As your trusted local Kingston florist, we are committed to delivering only the freshest, most vibrant flowers to households and businesses across Kingston and the surrounding areas. Every bouquet or arrangement is carefully crafted to ensure it arrives at your door in peak condition, reflecting our dedication to providing an exceptional floral experience.

Damaged-on-Arrival Flowers

We know how disappointing it can be when flowers do not arrive as expected. If your flowers are visibly damaged upon arrival—such as wilting, excessive bruising, or breakage—please contact us as soon as possible. To help us resolve the issue efficiently, we may ask for a photograph of the damaged arrangement. Our team is dedicated to making things right for you promptly and courteously.

Freshness Window & Guarantee

Flowers Kingston guarantees freshness on all floral products for at least five days from the delivery date, provided care instructions are followed. Please ensure stems are trimmed and flowers are placed in fresh water upon arrival. If you believe your flowers have not lasted the guaranteed window due to issues with quality or freshness, reach out to us within this timeframe so we can investigate and offer a suitable resolution. This guarantee underscores our promise to deliver outstanding flowers every time you order locally.

Refund & Replacement Options

Ensuring your complete satisfaction is our priority. If your flowers are damaged on arrival, do not meet our freshness promise, or are not as described, you have the choice of the following remedies:

• Replacement: We can dispatch a fresh arrangement to your Kingston address at the earliest opportunity.
• Refund: Alternatively, you may request a full or partial refund, depending on the nature of the issue.

Each situation is assessed individually to ensure a fair and satisfactory outcome. Our team will work with you promptly to resolve any concerns.

Complaints Process

Your feedback is crucial to us as we strive to maintain the highest standards for flowers and service throughout Kingston. If you are unsatisfied with any aspect of your experience, please let us know. Our straightforward complaints process is as follows:

1. Contact: Get in touch with our team and describe the issue in detail, including your order number and, where applicable, supporting photographs.
2. Investigation: We will review your complaint carefully and may contact you for further information.
3. Resolution: Once assessed, we will offer an appropriate resolution in accordance with our returns, refund, and replacement policies.

We treat every complaint with the utmost seriousness and aim to respond to all feedback in a timely manner, ensuring your trust in Flowers Kingston remains well-placed.

Your Trusted Local Kingston Florist

Flowers Kingston takes pride in being a reliable local florist serving both homes and businesses across Kingston. Our reputation for professionalism, friendliness, and high-quality fresh flowers is why we are a top choice for customers in the region. Your satisfaction inspires us to continually improve our services and guarantees. Thank you for choosing Flowers Kingston—we're here to help you with every floral need, whenever you need us.