Welcome to Flowers Kingston. These Terms & Conditions govern your use of our website and the purchase of products from Flowers Kingston, including all arrangements made for online flower delivery within Kingston and surrounding areas. By placing an order through our website, you confirm your acceptance of these terms. Please read these Terms & Conditions carefully before using our services.
These Terms & Conditions apply to all customers placing orders through our website for delivery to Kingston and the neighbouring regions. The terms outlined herein explain the agreement between Flowers Kingston ("we", "us", "our") and you as the customer ("you", "your"). These conditions take precedence over any other terms and conditions relating to the use of our website or purchasing products from us unless otherwise agreed in writing.
Placing an Order
To place an order for online flower delivery in Kingston, please browse our website and add your chosen items to your basket. Once you are ready to proceed, follow the checkout process to provide the delivery details, select a delivery date, and complete your purchase. Confirmation of your order will be sent by email once payment is successfully received.
Product Availability
All products are subject to availability. Due to the nature of fresh flowers, specific varieties, containers, or colours may sometimes be unavailable. In such cases, we reserve the right to substitute with items of similar type and equal or greater value whilst maintaining the overall look and feel of the arrangement. If a significant change is required, we will contact you before proceeding.
Order Confirmation
Upon ordering, you will receive an automatic order confirmation email. This email does not constitute acceptance of your order, but rather an acknowledgement of receipt. Acceptance of your order and completion of the contract between you and Flowers Kingston occurs upon dispatch of the goods for delivery.
Order Amendments
If you need to make changes to your order, please notify us as soon as possible. Amendments may not be possible if the order has already been prepared or dispatched, especially for same-day or next-day flower delivery in Kingston.
All orders must be paid for in full at the time of placing the order. We accept various payment methods including, but not limited to, major credit and debit cards. All payments made on our website are securely processed through trusted third-party providers. Prices listed on our website are in British Pounds Sterling (£) and include VAT, where applicable. Delivery fees may apply and will be clearly displayed at the checkout.
It is your responsibility to ensure that all payment details provided are correct and that you have sufficient funds or credit limits available to complete the transaction. If your payment is not authorised or does not clear, your order will not be processed or delivered and we accept no liability for any resulting delay or non-delivery.
Flowers Kingston offers delivery in Kingston and surrounding areas. Please review our website for the current list of delivery areas served and estimated delivery times. Delivery fees will vary depending on location and may be subject to promotional discounts.
Because flowers are perishable goods, it is important that accurate delivery instructions, recipient contact details, and preferred delivery dates are provided at checkout. While we strive to deliver on the requested date, we cannot guarantee a specific delivery time unless this has been specially arranged and agreed with us in advance.
If the recipient is not available at the delivery address, we will follow reasonable steps to leave the flowers in a secure location, with a neighbour, or attempt redelivery. Where this is not possible, we will contact you or the recipient for further instructions. If the goods cannot be delivered due to incorrect address, lack of access, or unavailability, additional delivery charges may apply.
Cancelling an Order
If you wish to cancel your order for online flower delivery in Kingston, you must notify us as soon as possible. For standard flower arrangements, orders can be cancelled up to 24 hours prior to the scheduled delivery date for a full refund. For same-day or next-day deliveries, or for items in preparation or transit, cancellation may not be possible and no refund will be provided.
Refunds
If you are eligible for a refund (for example, for an accepted cancellation or for non-delivery due to our error), refunds will be processed to the original payment method as soon as possible, and in any event within 14 days of agreement. Please note it may take additional days for the funds to appear in your account, depending on your card issuer or bank.
Returns
Due to the perishable nature of flowers, returns are not generally accepted. If you are dissatisfied with your flowers, please contact us within 48 hours of delivery with photographic evidence of the issue so we can resolve the matter appropriately, which may include a replacement or a partial/full refund at our discretion.
By placing an order you confirm that you are over 18 years of age, have provided accurate and complete information, and have the right to use the payment method supplied. You also agree not to use our website or products for any unlawful or prohibited purpose.
We will not be liable for any failure to perform our obligations where such failure is as a result of circumstances beyond our reasonable control, including but not limited to adverse weather, traffic conditions, or supply chain disruptions.
While we strive to ensure that our photographs and descriptions accurately represent our products, there may be minor variations due to supply, seasonality, or availability of flowers and foliage. Such minor variations do not entitle you to compensation or cancellation.
Flowers Kingston is not liable for any indirect, incidental, or consequential losses, loss of profit, or business interruption arising out of the use or inability to use our services, including late deliveries or delivery to absent recipients where reasonable delivery attempts have been made.
Your personal details will be processed and stored in accordance with our privacy policy. We take your privacy seriously and do not share your information with third parties except as required to provide our services (for example, to ensure your order is delivered).
All content on the Flowers Kingston website, including text, graphics, logos and images, is the property of Flowers Kingston or our licensors and is protected by applicable copyright and intellectual property laws. You may not copy, reproduce, modify, or use any content from our website without express written permission.
We reserve the right to amend these Terms & Conditions at any time. Any such changes will take effect when posted on our website. Your continued use of the website or placing of orders after changes are made will signify your acceptance of those changes.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter (including contractual or non-contractual disputes or claims), are governed by and construed in accordance with the laws of England and Wales.
You agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms & Conditions and our services.
If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court, the remaining provisions will remain in full force and effect. No waiver of any right or remedy by us shall be considered a waiver of any other right or remedy.
If you have any questions regarding these Terms & Conditions, your order, or our flower delivery service across Kingston, please get in touch using the contact form provided on our website. Our customer service team is available to assist you with any queries relating to your online flower delivery in Kingston and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 202 Kingston Rd, Teddington, London, TW11 9JD.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kingston, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kingston.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
